≈ 2014—20173.5 YEARS
TDC
Telephony Specialist
Business telephony, technical troubleshooting and service delivery. An early foundation in translating technical systems into dependable user outcomes.
BUSINESS TELEPHONYTROUBLESHOOTINGSERVICE DELIVERY
PONTUS LINDH / EXPERIENCE & CAPABILITIES
Technology meets
reality here.
ONSITE IT LEADERSHIP · MIGRATIONS · SERVICE DELIVERY · AI SOLUTIONS01 / OPERATING PRINCIPLE
Useful systems begin
with the people who
depend on them.
My professional background was built where technology stops being theoretical: offices need to open, people need to work and migrations need to survive contact with reality.
That operational foundation now shapes how I approach automation and AI — define the real constraint, preserve human judgment and build something that can be understood, maintained and trusted.
02 / PROFESSIONAL JOURNEY
From communication systems
to complete IT delivery.
OCT 2017—PRESENTCURRENT
SWECO
Teamleader Onsite IT
Complete onsite IT delivery across multiple offices in Sweden: troubleshooting, installations, device rebuilds, end-user support, operational follow-through and full office or integrated-company migrations.
DISTRIBUTED OFFICESTEAM LEADERSHIPINTERNATIONAL ASSIGNMENTSMIGRATIONS
SSR / PRINT
Cross-functional service responsibility for Print.
SML / HP ANYWARE
Service management responsibility for HP Anyware.
INTERNATIONAL
Migration work beyond Sweden in diverse project environments.
03 / CAPABILITIES
Broad enough to connect.
Practical enough to deliver.
Capabilities shaped by frontline operations, ownership and independent product work—not a keyword inventory.
Operational IT
Troubleshooting, installations, device rebuilds, end-user support and complete onsite delivery across distributed offices.
WindowsClient infrastructureOnsite deliveryTechnical support
Migration & Change
Moving offices and integrated companies from uncertain starting points to functioning environments, including international assignments.
Office migrationsCompany integrationRolloutOperational follow-through
Service Ownership
Cross-functional responsibility beyond daily onsite work, including SSR for Print and SML for HP Anyware.
Print servicesHP AnywareStakeholder alignmentService lifecycle
AI & Product Delivery
Turning frontline problems into structured workflows, practical automation and working software through Rookweld.
C# / .NET / WPFPython & APIsAgent workflowsTesting & documentation
APPLIED AI
AI-assisted delivery · agent workflows · MCP · local models
DEVELOPMENT
C# · .NET · WPF · Python · APIs · automation
OPERATIONS
Windows · Linux · Docker · monitoring · diagnostics
DELIVERY
Leadership · migrations · service ownership · documentation
04 / FROM FIELD TO FORGE
Operations revealed
the problems.
Rookweld became the workshop.
Rookweld is where operational experience becomes software, automation and experimental systems. It is not presented as a replacement for enterprise work, but as proof that the same judgment can be carried from diagnosis into product architecture.
Fragmented Windows troubleshooting
Technicians work across utilities, memory and improvised notes.
ForgeCare Technician Edition
A released Windows product for evidence-led diagnostics, controlled workflows, verification and reporting.
READ THE CASE →RealityOS
An experimental local-first environment exploring specialist agents, layered memory, tools and distributed nodes. Clearly ongoing—not presented as a released product.
OPEN THE FORGE NOTE →05 / HOW I WORK
Clarity before tooling.
Evidence before confidence.
I work best on ambiguous problems that require technical depth, operational empathy and enough ownership to carry an idea toward a useful result.
Understand the environment
Map users, constraints, existing evidence and failure costs before choosing technology.
Build a reviewable path
Reduce the problem into a small workflow that can be tested, challenged and explained.
Keep ownership human
Use AI as material and acceleration, never as unquestioned authority.
Verify and document
Leave behind evidence, decisions and a system someone else can understand.
AI SOLUTIONS · AUTOMATION · TECHNICAL LEADERSHIP